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Simplify your billing with a single invoice.
We offer a range of payment options to meet your requirements.
Our aim is to make everything as easy as possible for you, which is why we offer a range of payment options to assist you in paying your bill as easily as possible. Need additional help? Our team are only a phone call away. Call us on 1300 101 086 and we can assist you over the phone.
Customer Portal Access
Get access to your dashboard & reporting tools today!
Customer Portal Login
Please contact our team to set up your "Customer Portal" access. Once approved, we will allocate your password and open up your self-service portal. This includes the ability to download bills, see your account history, view your unbilled charges and download call reports.
Automatic Payment
As of 1 August 2020, a non direct debit processing fee of $3.50 will be charged to each transaction. To avoid incurring this fee, we recommend you move to the direct debit payment method. Please download and complete the form below and return to [email protected].
Monthly Charges
On activation of your services with MCS Communications, there will be a pro-rata fee of the monthly amount to the end of the current calendar month, plus the Monthly Charge in advance. For example: If you activate the service on the 10th of December, you will be charged 21 days worth of access fees (pro-rata) for the month of December and a monthly charge 1st January 31st January (one month in advance).
Financial Hardship
Payment of your account on time helps us improve our efficiency and provide a better service. We may charge a late payment fee on overdue payments. Any payment received after the due date will be included on your next invoice. Please check all transactions and advise immediately if a mistake is found. If you have difficulty paying your account on time, please call us to make an arrangement in advance.
Financial Hardship Policy