Turn every call into actionable data.
Compliant recording, AI-driven transcription and sentiment analytics — so you can coach agents, spot trends, and stay audit-ready.
Everything you need in one platform
Built for Australian businesses, backed by 24/7 local support, and priced with transparent per-user plans.
- Consent-aware recording aligned with Australian regulations
- Automatic transcription with speaker separation
- Sentiment and topic analytics across every conversation
- Agent scorecards and coaching workflows
- Instantly search past conversations and recordings
- PCI and healthcare-safe redaction of sensitive data
Feature highlights
Modern capabilities designed for teams that expect enterprise reliability.
Recording
HD audio recordings with call-level and part-of-call redaction.
Transcription
AU-English models with 95%+ accuracy including industry vocab.
Sentiment
Track sentiment shifts across teams, campaigns and channels.
Search
Full-text search over every conversation, with citation snippets.
Scorecards
Configurable QA scorecards for compliance, upsell and empathy.
Compliance-safe
PCI DSS-safe token redaction and HIPAA-aligned data handling.
Ready to modernise your operations?
Talk to an Australian specialist about the right MCS solution for your team.