Retail
Every store, every shift, one platform.
Multi-store voice, mobile-first team apps and AI that lifts every customer conversation.
Purpose-built for small business
MCS Retail helps chains and franchises deliver consistent customer experiences across every location — with roster-aware routing, unified messaging and AI-driven analytics.
Outcomes our customers see
- Route calls to the right store based on trading hours and stock
- Give every associate a mobile-first softphone
- Automate click-and-collect and returns enquiries with AI
- Get real-time analytics on customer sentiment by store
What's included
Multi-store routing
Roster and inventory-aware call routing across the network.
Trading-hours smart
Automatic overflow to nearby stores or head office when closed.
Mobile-first
Softphone on every store tablet and associate device.
AI concierge
Answers stock, returns and click-and-collect enquiries.
SMS marketing
Compliant transactional and promotional SMS at scale.
Store analytics
Sentiment, volume and CSAT dashboards per location.
See MCS work for retail
Book a 30-minute demo and get a tailored proposal within 2 business days.