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RetailMULTI-SITE CONNECTIVITY
Multiple networks, one experience across every boutique.
Dolce & Gabbana’s Australian boutiques were operating with a mix of internet, phone, and mobile providers, creating unnecessary complexity for store managers, corporate finance, and the global IT team.
8
Boutiques connected
99.99%
Uptime SLA
1
Consolidated bill
The challenge
- Better visibility of services and costs across all boutique locations.
- A simpler way to manage multiple carriers and support providers.
- A local partner capable of working directly with Italy-based corporate IT teams, often outside Australian business hours, to coordinate changes, troubleshooting, and approvals.
Our solution
- Consolidated services from different carriers into one monthly invoice and one support relationship.
- Conducted a full billing and service audit, identifying savings opportunities and removing redundant services..
- Managed vendor coordination end-to-end, giving both local stores and global IT a single Australian point of contact.
The results
- One consolidated invoice covering internet, phone, and mobile services across participating boutiques.
- Improved visibility between sites, with centralised reporting for services, usage, and operational status.
- Reduced communications spend through plan optimisation and removal of legacy services.
- Significantly less administration for corporate finance by eliminating multiple carrier accounts and invoice reconciliation processes.
“Thank you 😃👍🏼”
Ho
Head of IT
Dolce & Gabbana Australia
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